FAQ

Frequently asked questions

How long does delivery take?

Orders are processed in 1–3 business days and then take about 7–15 business days to the US/Canada, 7–18 to the UK and EU, and 10–22 to Australia/NZ. You get a tracking number by email as soon as your order ships.

Where do you ship from?

We work with supplier warehouses in Asia, the US and Europe and ship from the location closest to you where possible. That's how we keep prices low — and why delivery takes a little longer than a local shop.

How much is shipping?

Free on orders over $50. Orders under $50 ship for a flat $4.95, anywhere in the world.

Can I track my order?

Yes. Use the tracking link in your shipping email, or enter your tracking number on our Track your order page. Tracking can take 2–5 days to show the first scan.

My order arrived damaged or isn't what I ordered.

Email support@polarfinds.com within 7 days with a photo and your order number. We'll send a free replacement or refund you in full — no return needed.

Can I return something I just don't like?

Yes, within 30 days of delivery, unused and in original packaging. Return postage is paid by you unless the item was faulty. See our return policy.

Can I cancel or change my order?

Within 12 hours of ordering, yes — just email us. After that the order is already being prepared.

Will I pay customs or import fees?

EU and UK orders include duties and VAT at checkout where applicable. For other countries, local import fees may apply and are paid by the customer. Most of our orders are under the duty-free threshold.