Refund policy

Returns & Refunds

We want you to be happy with every order from PolarFinds. If something isn't right, we'll make it right.

30-day returns

You can return most items within 30 days of delivery for a refund or exchange. Items must be unused and in their original packaging. Contact us first at support@polarfinds.com with your order number and we'll send return instructions. Return shipping is paid by the customer unless the item arrived damaged or incorrect.

Damaged, defective or wrong items

If your item arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with a photo and your order number. We'll send a free replacement or a full refund — no need to return the item.

Lost or late orders

If your order hasn't arrived within 45 days of shipment (60 days for Australia/NZ and remote areas), contact us and we'll reship it or refund you in full.

Refunds

Refunds are issued to the original payment method within 5–10 business days after approval. Original shipping fees are refunded only when the return is due to our error.

Non-returnable items

For hygiene reasons, earrings, underwear, swimwear, personal-care items and opened consumables cannot be returned unless faulty.

Order cancellation

Orders can be cancelled free of charge within 12 hours of placing them. After that the order is already being processed and the standard return policy applies.